Job Title: Virtual Customer Representative – Entry Level
Location: Remote – United States
Job Type: Full\-Time \| Entry\-Level
About the Role
We’re looking for reliable and customer\-focused individuals to join our team as Virtual Customer Representatives. In this fully remote, entry\-level position, you’ll assist customers by responding to inquiries, resolving issues, and providing general support — all from your home. No prior experience is required, and paid training is provided.
This is an excellent opportunity to start a long\-term career in customer service with a company that values flexibility, teamwork, and professional growth.
Key Responsibilities
- Answer customer inquiries via phone, chat, or email in a professional manner
- Provide information about products, services, and account details
- Record and update customer data in CRM tools accurately
- Escalate unresolved issues to appropriate team members or departments
- Maintain a courteous and solution\-focused tone in every interaction
- Meet service performance goals including response time and quality
- Must be authorized to work in the United States
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Basic proficiency with computers, email, and web navigation
- Reliable high\-speed internet and a distraction\-free home workspace
- Ability to stay organized and self\-motivated in a remote setting
- Experience in customer service, administrative support, or call centers
- Familiarity with CRM systems (e.g., Salesforce, Zendesk)
- 100% remote role (U.S.\-based only)
- Competitive pay: based on experience
- Weekly pay and performance bonuses
- Paid virtual training and onboarding
- Health, dental, and vision insurance
- Advancement opportunities and internal career growth
- Inclusive, people\-first virtual work culture
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Work from home
- 8 hour shift
- Day shift
Basic Qualifications
What We Offer
Job Type: Full\-time
Pay: $55,630\.72 \- $74,953\.13 per year
Benefits:
Shift:
Work Location: Remote